Frequently Asked Questions

Our FAQ page is here to answer common questions about our drainage work, including pricing, response times, and the types of work we cover. Whether it’s a blocked drain or a full system installation, we’ve got straightforward answers to help you understand exactly what to expect.

Yes, there is a callout charge for our emergency service, which includes the first hour on site. Any additional hours will be charged at a set fee, which we’ll discuss with you when booking. For specific pricing details, just get in touch, our team will provide a clear breakdown based on your location and the job required.

We cover a wide range of areas across central and southern Scotland. Our service areas include:

  • West Lothian – Livingston, Bathgate, Armadale, West Calder, Linlithgow, Winchburgh

  • Fife – Dunfermline, Rosyth, Inverkeithing, Glenrothes

  • Midlothian – Dalkeith, Penicuik, Loanhead, Danderhall, Gorebridge, Bonnyrigg

  • East Lothian – Musselburgh, Tranent, Prestonpans, Haddington, North Berwick, Gullane, Dunbar

  • Scottish Borders – Galashiels

  • Edinburgh

If you’re unsure whether we cover your area, feel free to get in touch, our team will be happy to confirm.

Yes, we do undertake insurance work and regularly work alongside a variety of insurance companies. This includes CCTV drainage surveys, subsidence investigations, emergency callouts, as well as drainage repairs and installations. In most cases, your insurer will appoint us directly, but you’re also welcome to contact us to arrange surveys, unblocks, or repairs yourself, we’re happy to help either way.

Yes, we can carry out large scale commercial installations, subject to an initial site survey or assessment. Our team handles everything from new installations and detailed surveys to unblocks and repair work. We work across commercial and business premises, as well as industrial and residential properties, so whatever the scale, we’re equipped to deliver a reliable solution.

Yes, we do remove old scrap pipes, within reason. For most jobs, we include a waste removal fee as part of the service. However, for larger projects where there’s a significant volume of material, a skip or alternative bulk waste removal may be needed. This will be assessed and discussed with you where necessary.

For insurance reasons, our team is required to wear safety footwear at all times while on the job. However, we fully understand the importance of keeping your home clean, which is why we always carry shoe covers with us. These help prevent any mess or damage while we work inside your property.

Of course, we always provide clean-up after new installations. Waste removal is factored into the overall cost and can include anything from standard bagged waste to bulk waste removal or even skip hire, depending on the job. All of this will be clearly outlined in any quotation we provide before work begins.

Yes, we can help arrange construction work if needed. Our sister company, ONE | Plumbing and Heating, handles a wide range of construction-related tasks. Plus, over the years we’ve built strong relationships with trusted local tradespeople, so if it’s something we don’t cover directly, we’re always happy to point you in the right direction.

Yes, we do offer a discount for the elderly. We always try to support those in need, and anyone over the age of 65 is eligible for a discount. Just let us know when you call or email us, and we’ll make sure the discount is applied to any prices or quotes we provide.

Our basic non-emergency callout fee includes the first hour on site, giving us time to assess the issue and often carry out minor works straight away. Any additional time needed will be charged at a set rate, which we’ll go over with you during booking. For exact pricing, just get in touch, our team will provide a clear breakdown based on your location and the nature of the job.